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Your feedback is invaluable in assisting the Museum in its priorities for future development and change.

Museum of the future

The British Museum has constantly evolved since it first opened in 1759, and must continue to evolve in the future.

We have been discussing big questions about the Museum’s future in a series of three debates and online.


The British Museum is grateful for the participation of speakers and audiences, onsite and online, in providing input to the Museum of the future debates; and to the consultancies Morris Hargreaves McIntyre and The Green Brain for their analysis and review of responses and general feedback about the Museum. The Museum is delighted that so many visitors were positive about their experience of the Museum but were happy to share where they felt improvements could be made.

We have provided a copy of the full report, which has within it a number of recommendations for further action. Most of these are already in progress, for instance we are working with tour groups to reduce overcrowding; and improving navigation through the Museum by launching a new Audio Guide.

The preliminary report is based on a small sample of our 6.7m visitors, however it is clear from the feedback we have that the Museum needs to:

  • Improve our audience information and develop methods to collect and review audience feedback from a wider range of our audience.
  • Review and improve the facilities we offer to visitors to enable them to have a safe, comfortable and enjoyable experience when using the BM.
  • Maintain and improve on-going communication with our audiences.

Making this preliminary report available is the first step in this process.

Public debates

Between September and November 2014, the Museum hosted a series of debates with high profile speakers on different aspects of the Museum of the future. The panellists covered how the physical space needs to adapt for more visitors, the increasing importance of digital technologies, and the emergence of the new Knowledge Quarter in Camden.

A living building: how could the British Museum best deliver its constant purpose for a changing public?

Changing public dialogues with museum collections in the digital age

Bloomsbury and the world: the new Knowledge Quarter in Camden

Icon Dance perform

In the first week of November 2014 Icon Dance gave a series of short 12-minute performances of a specially commissioned dance installation in the Great Court.