Find information about ticket types, how and when the tickets can be used, plus our resale and cancellation policy.
Tickets – conditions of sale
In buying ticket(s) from the British Museum ('we' 'us' 'our') you understand and agree that:
Your ticket(s) is/are valid only for the number of person(s), the date and the entry time slot stated on its/their face(s).
During your visit you must retain your ticket(s) safely for production on demand by our representative(s).
Your ticket(s) cannot be refunded or exchanged. If you are unable to attend because of illness or suspected illness, or because your attendance has been affected by travel restrictions, please contact +44(0)20 7323 8181 or email@example.com.
Your visit to the exhibition or event and the British Museum is at all times subject to any notice to visitors we post on our premises; the direction, supervision and guidance of our staff; and our Visitor regulations, a copy of which may be inspected on notices on the perimeter of the premises.
We reserve the right at our discretion to alter our advertised arrangements for the exhibition or event, cancel any exhibition time slot and/or close the exhibition without notice; AND in any such event (a) we shall not be liable to you for any loss of business, revenue, profits, anticipated savings or goodwill (whether direct or indirect) or for any indirect, special or consequential loss of any kind and in each case howsoever arising, even if you have advised us of the possibility of same; and (b) our maximum liability to you shall not exceed the total amount you paid for your ticket(s).
If your ticket(s) is/are re-sold or transferred for profit or commercial gain by anyone other us or one of our authorised sub-agents then your ticket(s) will be void.
We have the right, without liability to you, to refuse to allow you to enter the exhibition or event and/or escort you from our premises if you, in our judgment, breach any of these conditions.
This agreement is subject to the laws of England and Wales and the exclusive jurisdiction of the English courts.
Classes of e-ticket holders
The following definitions will apply to e-ticket sales from the British Museum website:
- Child under 16: a person aged from 0 years old to 15 years old (inclusive)
- Child aged 16–18: a person aged from 16 years old to 18 years old (inclusive)
- Adult: a person aged 19 years and above
- Adult senior: a person aged 60 years or more
- Jobseeker: an adult who holds a valid ES40
- Disabled person: a person is disabled under the Equality Act 2010 if they have a physical or mental impairment that has a 'substantial' and 'long-term' negative effect on their ability to do normal daily activities
- Disabled person's assistant: a person accompanying a disabled person
- Student: an adult who shows valid photographic student ID
Receiving your e-ticket
Once your online booking has been confirmed an order confirmation will be sent to the email address you specified. This will contain a link to allow you to download your e-tickets.
It is your responsibility to check prior to purchase that the information you have supplied to us with regards to your e-ticket requirements is accurate. We are only responsible for issuing e-tickets in accordance with the information you provide.
Using your e-ticket
Once purchased neither the date, time slot nor event for which an e-ticket has been purchased may be changed. Payments for e-tickets are non-refundable. E-tickets are valid only for the date stated upon them.
On arrival at the event, the following will be required in order to validate an e-ticket purchased through the British Museum website:
1) Appropriate proof of entitlement to any discounted ticket rate claimed (such as NUS card or pension booklet) for each person to be admitted with the ticket.
2) A legible printout of your e-ticket or the display of this on your device.
3) Any additional persons wishing to enter with an e-ticket holder will be required to pay the normal entry rates.
No e-ticket may be resold without the prior written consent of the British Museum. If any person attempts to enter an event with an e-ticket that has been resold without the British Museum's written consent, the Museum may refuse entry and no compensation is payable to that person by the Museum.
Access to the Museum
Access is subject to standard Visitor regulations.
Should cancellation of the event, or any day of the event, be necessary, the British Museum will attempt to contact all customers who have booked tickets in advance to arrange exchange or refund of tickets. This contact will be in the form of email, so customers are advised to check their email inbox before visiting the Museum to avoid an unnecessary journey should an event be cancelled. If an alternative visit date cannot be arranged, the Museum will then refund the full price paid to customers.