Find out all you need to know before making a school booking and the policy in terms of cancellation.
- We only accept bookings from schools on the basis of these terms and conditions. Bookings should be made by the school's representative acting on its behalf in the course of its professional business. If you are not representing a school and acting on its behalf please contact us for details of the alternative terms and conditions on which you can make a booking.
- You may book gallery visits and taught sessions with us.
- Please book your visit at least one term in advance and wait for our booking confirmation before making travel arrangements. Please note that the Greek and Egyptian galleries book up quickly.
- While we endeavour to keep all major galleries open and to accommodate your needs, we regret that it may be necessary, for example, in the interests of security or public safety, for us to alter the Museum's opening hours or close specific areas of the Museum at any time and without prior notice. We are not able to guarantee that all our galleries will be open at the times and dates you require.
- Your visit to the British Museum, including entry into our galleries and attendance at any taught sessions, is at all times subject to any notice to visitors that we post on our premises, the direction, supervision and guidance of our staff and your compliance with our Visitor regulations. The regulations are available on our website and may also be inspected on notices on the perimeter of our premises. We reserve the right, without any liability to you, to refuse to allow you to enter the British Museum and/or escort you from our premises if you, in our judgment, breach any of the Regulations.
- Some sessions are offered free of charge, others incur a fee. Any chargeable workshops or presentations will need to be paid for at the time of booking.
- The British Museum asks that the designated lead teacher remains with their students for the duration of any booked workshop, presentation or taught gallery session. While the school may decide to bring additional teaching assistants and adult helpers, the Museum expects the lead teacher to remain with the students at all times during the session.
- If the lead teacher decides to leave the teaching space, except for immediate and unexpected personal/student care needs, the Museum reserves the right to stop the session and move the students and other adults to a space supported by Visitor services staff until the lead teacher returns. On the return of the lead teacher, teaching will resume until the time advertised as the end time of the session. Please note that any time spent out of the teaching space will mean that not all of the session content will be deliverable.
Making your booking
Please book your visit with us by email or phone:
Phone: +44 (0)20 7323 8181
Please have ready/provide the following information:
- First, second and third choice of date and time
- Number of students and adults
- Galleries you want to visit
- Any access or special requirements
We will send a booking confirmation within two weeks. If you do not receive it in that time, please phone +44 (0)20 7323 8181.
Please note: if you are looking to book any chargeable workshops or presentations then you will need to contact us via phone as payment for these needs to be taken at the time of booking.
Cancelling your booking
- All cancellations must be made by email to our Ticket Office at firstname.lastname@example.org.
If you need to cancel a gallery booking you must do so at least 14 days before the date of your visit.
- If you wish to cancel a session, regardless of whether free or fee-incurring, you must do so at least 14 days before the date of the session.
- If you do not cancel a booked session at least 14 days before its scheduled date, we reserve the right to cancel immediately any other gallery or taught session bookings in the name of your school and to refuse any future bookings from your school. In the event of this action being taken, we will inform the head teacher of your school in writing.
- Provided you cancel a booked session for which you have paid a fee at least 14 days before the date of the session, we will refund the fee in full.
- If you cancel a booked session for which you have paid a fee less than 14 days before the date of the session, we reserve the right not to refund your fee and instead use the money to defray our staffing, administrative and others costs incurred and thrown away as the result of your cancellation on less than 14 days' notice.
- We are aware that some visitors may be concerned about the Coronavirus (COVID-19). The health and safety of our visitors and all those who work with us is our highest priority, and the Museum continues to monitor the Coronavirus (COVID-19) situation carefully. However, if you wish to discuss rearranging or cancelling your booking please contact +44(0)20 7323 8181 or email@example.com.
Cancellation by the Museum
- If we have to cancel a booked session, we will give you 14 days' prior written notice where we can. However, we regret that occasionally we may have to cancel or change the time or date of a booked session on less than 14 days' prior notice.
- If prior written notice of cancellation is given to you at least 14 days before the date of the booked session, and if you elect not to take the option of a replacement, alternative session, we will refund the whole or any part of the fee paid by you prior to cancellation, but we will not reimburse your travel and other costs.
- If we are unable to give you 14 days' prior notice of a cancellation or change to the time or date of a booked session, we will give notice as soon as we reasonably can.
- If we cancel or change the time or date of a booked session without giving you reasonable notice, and you elect not to take the option of a replacement, alternative session, we will reimburse the whole or any part of any fee for the booked session you have paid prior to the cancellation or change.
- If we cancel a booked session as the result of circumstances that are within our control, and if attending the session was the sole purpose of your visit to the Museum, we will also reimburse any expenses and costs which you have reasonably incurred, and thrown away as the result of our cancellation of the session, but only to the extent that those costs could not have been mitigated by you.
- It is a condition of our acceptance of any booking of a session that you make that it will not be the sole reason for your visit to the British Museum, except in the cases of:
- Courses for teachers
- Study days for students in Years 12 and 13
- Sessions for Special Schools
- Key Stage 1 workshops
- Home education days