The British Museum Shop online

This section gives more information on our guarantee, Member's discount, product descriptions and pricing.

The terms are to be read in conjunction with standard terms of use.

Terms of use for online shop

Guarantee

If you are not entirely satisfied with your product (including books, replica items and other products but not etickets or Membership) we will be happy to exchange or refund it. Please contact Customer Services on 0800 218 2222 (or +44 20 7079 0970 from outside the UK) to find out how to make an exchange or refund. This does not affect your statutory rights.

Product descriptions

The British Museum replicas have been carefully made to recreate the look and feel of the original object and, in most cases, will reflect the damage or ageing of the original object. Every effort is made to be as accurate as possible in our descriptions, specifications, colour and prices, however, these may change due to circumstances beyond our control. Sizes are given as a guide only.

Pricing

Prices on this website may vary from those in the British Museum shops. All items offered are subject to availability at the time of ordering. Please note that some products may be subject to specific terms and conditions. These will be written on the individual product page where applicable.

Members' 10 % discount

Members receive a 10 % discount on all purchases from the Museum shops, including the British Museum Shop online. To redeem the discount in person, please present your card at the checkout. To redeem your discount online, you must have an activated account at the online shop, which will ensure that your discount is automatically applied to all purchases.

To create your online account and activate the discount, please contact Member Services at friends@britishmuseum.org. If there is a problem with your existing online account, please email customerservices@britishmuseum.org.