Terms of use for tickets and etickets

To be read in conjunction with standard terms of use

Tickets - conditions of sale

In buying ticket(s) from the British Museum (“we” “us” “our”) you understand and agree that:

Your ticket(s) is/are valid only for the number of person(s), the date and the entry time slot stated on its/their face(s).

During your visit you must retain your ticket(s) safely for production on demand by our representative(s).

Your ticket(s) cannot be refunded or exchanged.

Your visit to the exhibitio or event and the British Museum is at all times subject to any notice to visitors we post on our premises; the direction, supervision and guidance of our staff; and our Visitor Regulations a copy of which may be inspected on notices on the perimeter of the premises. Download Visitor Regulations (pdf)

We reserve the right at our discretion to alter our advertised arrangements for the exhibition or event, cancel any exhibition time slot and/or close the exhibition without notice; AND in any such event (a) we shall not be liable to you for any loss of business, revenue, profits, anticipated savings or goodwill (whether direct or indirect) or for any indirect, special or consequential loss of any kind and in each case howsoever arising, even if you have advised us of the possibility of same; and (b) our maximum liability to you shall not exceed the total amount you paid for your ticket(s).

If your ticket(s) is/are re-sold or transferred for profit or commercial gain by anyone other us or one of our authorised sub-agents then your ticket(s) will be void.

We have the right, without liability to you, to refuse to allow you to enter the exhibition or event and/or escort you from our premises if you, in our judgment, breach any of these conditions.

This agreement is subject to the laws of England and Wales and the exclusive jurisdiction of the English courts.


Buying etickets

When buying etickets for Museum exhibitions and events you are entering into an agreement with the British Museum on e-specific terms that incorporate the common terms of use of this website applicable to all transactions.

Classes of eticket holders

The following definitions will apply to eticket sales from the British Museum website:

1) Child under 16: a person aged from 0 years old to 15 years old (inclusive)

2) Child aged 16-18:  a person aged from 16 years old to 18 years old (inclusive)

3) Adult: a person aged 19 years and above

4) Adult senior: a person aged 60 years or more.

5) Unemployed person: an adult who holds a valid ES40.

6) Disabled person: a person is disabled under the Equality Act 2010 if they have a physical or mental impairment that has a ‘substantial’ and ‘long-term’ negative effect on their ability to do normal daily activities.

7) Disabled person’s assistant: a person accompanying a disabled person.

8) Student: an adult who shows valid photographic student ID.

Receiving your eticket

Once your online booking has been confirmed an order confirmation will be sent to the email address you specified.This will contain a link to allow you to download your e-tickets.

It is your responsibility to check prior to purchase that the information you have supplied to us with regards to your eticket requirements is accurate. We are only responsible for issuing etickets in accordance with the information you provide.

Using your eticket

Once purchased neither the date, timeslot nor event for which an eticket has been purchased may be changed. Payments for etickets are non-refundable. Etickets are valid only for the date stated upon them.

On arrival at the event, the following will be required in order to validate an eticket purchased through the British Museum website:

1) Appropriate proof of entitlement to any discounted ticket rate claimed (such as NUS card or pension booklet) for each person to be admitted with the ticket.

2) A legible printout of your eticket or the display of this on your device.

3) Any additional persons wishing to enter with an eticket holder will be required to pay the normal entry rates.


No eticket may be resold without the prior written consent of the British Museum. If any person attempts to enter an event with an eticket that has been resold without the British Museum’s written consent, the Museum may refuse entry and no compensation is payable to that person by the Museum.

Access to the Museum

Access is subject to standard visitor regulations.


Should cancellation of the event, or any day of the event, be necessary, the British Museum will attempt to contact all customers who have booked tickets in advance to arrange exchange or refund of tickets. This contact will be in the form of email, so customers are advised to check their email inbox before visiting the Museum to avoid an unnecessary journey should an event be cancelled. If an alternative visit date cannot be arranged, the Museum will then refund the full price paid to customers.

National Lottery #ThanksToYou terms and conditions

One legally purchased and legitimately owned National Lottery ticket provides free entry to the BP exhibition I am Ashurbanipal: king of the world, king of Assyria once for one person. For the avoidance of doubt, this offer does not apply to any other exhibition or event at the British Museum.

The offer is valid from 3 December 2018 to 9 December 2018. The Museum is open 10.00–17.30 daily and until 20.30 on Fridays. Last entry is 80 minutes before closing.

Tickets will be issued each day on a first come first served basis from the Ticket Desk in the Great Court. No refunds will be available. This offer cannot be combined with any other offer. Tickets are not available pursuant to this offer from any other source or outlet.

Admission to the Museum is subject to all of the usual terms, conditions and restrictions applicable to visitors to the Museum, including the terms, conditions and restrictions available on the British Museum’s website.

The offer is limited to 50 tickets per day, is subject to availability and is on a first-come, first-served basis. Your ticket will be allocated by timeslot. The timeslots are subject to availability and your preferred timeslot may not be available. The British Museum will not be liable if you, for any reason, do not obtain a ticket pursuant to this offer or are not able to use a ticket that you have obtained pursuant to this offer.

All National Lottery games qualify for free entry (including both National Lottery draw-based games and National Lottery Scratchcards). Proof of purchase of a National Lottery game can be either an original hard copy ticket or an original digital ticket – copies will not suffice.

The British Museum has the right to refuse entry in the event of the venue reaching capacity or for technical, operational or health and safety reasons, as well as pursuant to its normal policies or because of circumstances outside of its control.

In the event that fraud, abuse, and/or an error (whether human or otherwise) affects or could affect the proper operation of this offer, the British Museum reserves the right to cancel or amend the offer or these terms and conditions.

If any provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification to or deletion of a provision under this clause shall not affect the validity and enforceability of the rest of these terms and conditions.

The promoter is the British Museum.