Frequently Asked Questions
- How do I get tickets for Hokusai?
- How long should I allow to clear security?
- When should I arrive at the exhibition entrance?
- Will I be able to buy tickets in person?
- What else can I do at the Museum before and after my Hokusai exhibition timeslot?
- Do I need to print my ticket or can I just show my confirmation email?
- When is the last entry to the exhibition?
- Can I leave the exhibition and return?
- Can I take photos?
- Is there an audio guide for the exhibition?
- Where is the exhibition entrance?
- Are backpacks allowed inside the exhibition?
- Can I book a guided tour of the exhibition?
- Is the exhibition suitable for children?
- I have booked an adult ticket but now I need to bring a child – what do I do?
- How many of Hokusai’s works are on display?
- Will you display any woodblocks?
- Is there an exhibition catalogue I can purchase?
- School mornings
- Will the closing date of the exhibition be extended?
How do I get tickets for Hokusai?
Advance tickets for the exhibition have sold out. An extremely limited number of tickets are released to the Ticket Desk at 09.00 each day and can be purchased on-site only.
How long should I allow to clear security?
Security checks are in place at both Museum entrances, so you should factor in additional time before entering the Museum. Once you have passed through the Museum’s front gates on Great Russell Street, ticket holders will be able to join the fast track lane through these security checks.
When should I arrive at the exhibition entrance?
Please arrive at the exhibition entrance at the time indicated on your ticket. You will not be able to enter the exhibition before this time.
Will I be able to buy tickets in person?
Ticket availability is extremely limited on the day, allocated on a first-come, first-served basis from 09.00 at the Ticket Desk in the Great Court. Tickets are selling fast and there is no guarantee they will be available on the door. Please note that tickets for the same day are not available to buy online or by phone.
You may need to wait between your ticket purchase and your timed exhibition entry. Depending on the level of demand that day, this wait time could be hours.
What else can I do at the Museum before and after my Hokusai exhibition timeslot?
Explore Rooms 92–94 to see the free displays in the Mitsubishi Corporation Japanese Galleries, which include a number of Hokusai works.
Make the most of your visit with the Museum’s audio guide, available in the Great Court (£).
Enjoy afternoon tea and Japanese-inspired dishes in the Great Court Restaurant.
Do I need to print my ticket or can I just show my confirmation email?
Please bring a copy of your booking confirmation email or show your order confirmation number at the exhibition entrance.
When is the last entry to the exhibition?
Last entry is 70 minutes before the exhibition closes. The exhibition has special extended opening hours. The rest of the Museum will open and close as usual – see Museum opening times here.
Members can enter the exhibition at any time until closing.
Can I leave the exhibition and return?
Unfortunately, the Museum has a no re-entry policy for special exhibitions. However, if you buy Membership you can leave and return on the same day or at a later date. If you have already bought an exhibition ticket, and you upgrade to Membership on the day of your visit, the price of your ticket will be refunded.
Can I take photos?
The use of photographic or video recording equipment is not permitted within the exhibition.
Is there an audio guide for the exhibition?
No, there is no audio guide for this exhibition.
Where is the exhibition entrance?
The exhibition is in Room 35 and can be reached from the Great Court by stairs or a lift. Bench seating is available in the exhibition and portable stools are available in the Great Court. Find out more about exhibition accessibility.
Are backpacks allowed inside the exhibition?
Suitcases, cabin luggage and large bags are not allowed on the Museum’s premises. You are advised to place your bags in storage prior to visiting. Storage for luggage is available at nearby major rail stations, including Euston, King's Cross and Charing Cross.
Can I book a guided tour of the exhibition?
There are no private guided tours of the exhibition, but you may enjoy one of the exhibition-related events.
Is the exhibition suitable for children?
The exhibition contains three works which were painted by Hokusai to accompany ghost stories which contain images of skeletons and demons, but overwhelmingly this exhibition is suitable for children of all ages. There is a family trail around the exhibition with text panels aimed at children. There will also be small packs of tiles on the left as you go into the exhibition containing puzzles and games for younger children. Family-friendly events are also taking place.
I have booked an adult ticket but now I need to bring a child – what do I do?
Please call 020 7323 8181 and we will try to book a free child’s ticket for you (subject to availability).
How many of Hokusai’s works are on display?
There are roughly 100 works in the exhibition, though around half are being rotated during the closure period (3–6 July) due to their sensitivity to light. In total across both rotations around 160 works will be displayed.
Will you display any woodblocks?
Whilst no woodblocks themselves will be on show, as few survive from this period, woodblock prints consist of about half of the total works on display at any one time, with 68 different prints being on display in total.
Is there an exhibition catalogue I can purchase?
The exhibition catalogue is available in the Museum shops or shop online.
The exhibition will be closed between 10.00 and 12.00 for school visits on 17 July. On this day the first available timeslot will be 12.00–12.10.