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Terms of use for tickets and etickets

To be read in conjunction with standard terms of use

Tickets - conditions of sale

In buying ticket(s) from the British Museum (“we” “us” “our”) you understand and agree that:

Your ticket(s) is/are valid only for the number of person(s), the date and the entry time slot stated on its/their face(s).

During your visit you must retain your ticket(s) safely for production on demand by our representative(s).

Your ticket(s) cannot be refunded or exchanged.

Your visit to the exhibition and the British Museum is at all times subject to any notice to visitors we post on our premises; the direction, supervision and guidance of our staff; and our Visitor Regulations a copy of which may be inspected on notices on the perimeter of the premises. Download Visitor Regulations (pdf)

We reserve the right at our discretion to alter our advertised arrangements for the exhibition, cancel any exhibition time slot and/or close the exhibition without notice; AND in any such event (a) we shall not be liable to you for any loss of business, revenue, profits, anticipated savings or goodwill (whether direct or indirect) or for any indirect, special or consequential loss of any kind and in each case howsoever arising, even if you have advised us of the possibility of same; and (b) our maximum liability to you shall not exceed the total amount you paid for your ticket(s).

If your ticket(s) is/are re-sold or transferred for profit or commercial gain by anyone other us or one of our authorised sub-agents, your ticket(s) will be void.

We have the right, without liability to you, to refuse to allow you to enter the exhibition and/or escort you from our premises if you, in our judgment, breach any of these conditions.

This agreement is subject to the laws of England and Wales and the exclusive jurisdiction of the English courts.

Etickets

Buying etickets

When buying etickets for Museum exhibitions and events you are entering into an agreement with the British Museum on e-specific terms that incorporate the common terms of use of this website applicable to all transactions.

A booking fee will be made against every eticket transaction.

Classes of eticket holders

The following definitions will apply to eticket sales from the British Museum online shop:

1) Child under 16: a person aged from 0 years old to 15 years old (inclusive)

2) Child aged 16-18:  a person aged from 16 years old to 18 years old (inclusive)

3) Adult: a person aged from 19 to 59 years old (inclusive)

4) Adult senior: a person aged 60 years or more.

5) Unemployed person: an adult who holds a valid ES40.

6) Disabled person: a child, adult or senior who holds proof of receipt of incapacity benefit, disabled person’s tax credit or disability living allowance.

7) Carer: a person accompanying a disabled person.

8) Student: an adult who shows valid photographic student ID.

Receiving your eticket

Once your online booking has been confirmed an order confirmation will be sent to the email address you specified.

It is your responsibility to check prior to purchase that the information you have supplied to us with regards to your eticket requirements is accurate. We are only responsible for issuing etickets in accordance with the information you provide.

Using your eticket

Once purchased neither the date, timeslot nor event for which an eticket has been purchased may be changed. Payments for etickets are non-refundable. Etickets are valid only for the date stated upon them.

On arrival at the event, the following will be required in order to validate an eticket purchased through the British Museum website:

1) Appropriate proof of entitlement to any discounted ticket rate claimed (such as NUS card or pension booklet) for each person to be admitted with the ticket.

2) A legible printout of your eticket.

3) The credit or debit card used to purchase the eticket through this website. The British Museum reserves the right to charge normal event entry prices to any person not able to validate their eticket in the above manner.

4) Any additional persons wishing to enter with an eticket holder will be required to pay the normal entry rates.

Resale

No eticket may be resold without the prior written consent of the British Museum. If any person attempts to enter an event with an eticket that has been resold without the British Museum’s written consent, the Museum may refuse entry and no compensation is payable to that person by the Museum.

Access to the Museum

Access is subject to standard visitor regulations.

Cancellation

Should cancellation of the event, or any day of the event, be necessary, the British Museum will attempt to contact all customers who have booked tickets in advance to arrange exchange or refund of tickets. This contact will be in the form of email, so customers are advised to check their email inbox before visiting the Museum to avoid an unnecessary journey should an event be cancelled. If an alternative visit date cannot be arranged, the Museum will then refund the full price paid, including the payment processing fees, to customers.