Terms of use for shop online

To be read in conjunction with standard terms of use

Guarantee

If you are not entirely satisfied with your product (including books, replica items and other products but not e-tickets or Membership) we will be happy to exchange or refund it. Please contact Customer Services on 0800 218 2222 (or +44 20 7079 0970  from outside the UK) to find out how to make an exchange or refund. This does not affect your statutory rights.

Product descriptions

The British Museum replicas have been carefully made to recreate the look and feel of the original object and, in most cases, will reflect the damage or ageing of the original object. Every effort is made to be as accurate as possible in our descriptions, specifications, colour and prices, however, these may change due to circumstances beyond our control. Sizes are given as a guide only.

Pricing

Prices on this website may vary from those in the British Museum shops. All items offered are subject to availability at the time of ordering. Please note that some products may be subject to specific terms and conditions. These will be written on the individual product page where applicable.

Members’ 10% discount

Members receive a 10% discount on all purchases from the Museum shops, including the British Museum Shop Online. To redeem the discount in person, please present your card at the checkout. To redeem your discount online, you must have an activated account at the online shop, which will ensure that your discount is automatically applied to all purchases.

To create your online account and activate the discount, please contact Member Services at friends@britishmuseum.org. If there is a problem with your existing online account, please email customerservices@britishmuseum.org.

Competitions and offers

Members’ free delivery offer

Use of the code for free delivery is based on receipt of the offer card at a members’ event. The code is designed for use by members only, and grants free standard delivery within the UK on one order per person, valid until 31/10/16. It cannot be used more than once. If you have any problems or queries about the code or the online shop, please email customerservices@britishmuseum.org.