Membership terms and conditions


Membership of the British Museum

Queries, comments and complaints

Our Membership team will aim to respond to any query received within three working days. This may be an acknowledgement of receipt whilst further investigations are carried out. If you have any queries or complaints please contact our Membership team:

Telephone: +44(0)20 7323 8195

Email: friends@britishmuseum.org

Post: The British Museum Friends, Great Russell Street, London, WC1B 3DG

Office hours are Monday to Friday 09:30-17:00 (excluding public holidays)

1. Membership benefits

1.1 As a British Museum Member you will receive a range of benefits. Membership packages generally include:

  • Introductory welcome pack
  • Free entry to all exhibitions at the Museum
  • The opportunity to attend Members’ events held at the Museum (some of which may involve additional charges)
  • Regular e-newsletters and communications including The British Museum Magazine
  • Access to the Members’ Room
  • Offers from third parties

1.2 A full list of the benefits available to British Museum Friends can be found here. We reserve the right to change these benefits at any time and without notice. Where possible, changes will be announced on the Museum website and Members will also be notified by email.

1.3 Any third party providers of a benefit included in your Membership package will have absolute discretion in relation to the provision of those benefits.

1.4 Services supplied by a third party will be subject to the supplier’s own terms and conditions. We are not responsible for, and do not accept any liability for, loss or damage suffered as a result of a fault, error or omission in the provision of such services.

2. Visiting as a Member

2.1 To ensure you can make use of your Member benefits you are asked to bring your Membership card (or Welcome Email if your Membership card is yet to be received) with you whenever you visit the Museum.

2.2 Membership cards are issued for the named card holder only. You may not transfer your Membership to another person or allow another person to use your card.

2.3 'Joint Member & Guests' Membership allows both card holders to bring one guest each. Please note that both card holders must be present if you wish to visit an exhibition with two guests.

2.4 Museum Membership is valid until the date of expiry shown on the card. Lost Membership cards will be replaced free of charge on the first occasion. Any subsequent replacement cards provided may incur a small administrative fee.

2.5 We aim to ensure Members can visit exhibitions without a delay. However on days of particularly high exhibition visitor numbers you may be given a timed ticket for entry at a later time on the same day.

2.6 We reserve the right not to fulfil, or to cancel, your Membership, and to require you to leave the British Museum premises, if you are found to be in breach of these conditions or of the British Museum’s Visitor Regulations, which are general conditions managing the rights of everyone entering the premises of the British Museum. A copy of the British Museum Visitor Regulations may be inspected here.

3. Right to refuse applications

3.1 We reserve the right to refuse any application for Membership.

3.2 On receipt of your order we will debit your card or process the Direct Debit payment for the appropriate fee. However our acceptance of your Membership remains subject to approval by us. If for any reason we cannot accept your application we will confirm that your account has been re-credited (if applicable).

3.3 If we are unable to obtain payment authorisation from the issuer of your card or from your bank in the case of Direct Debit payments and a Membership has already been issued to you, we will request the return of your Membership card and you forfeit any benefits.

4. Price information

4.1 We reserve the right to amend the price of Membership subscriptions. You will be informed of any change to subscription rates with your renewal letter.

5. Credit/Debit card payments

5.1 The credit/debit card information you provide us for a Membership transaction is used solely for the purpose of processing that Membership transaction.

5.2 We cannot accept credit/debit card payments by email and we will decline to accept payment by this means.

6. Direct Debit payments

6.1 If there are any changes to the amount, date or frequency of your Direct Debit, we will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If we request to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

6.2 If an error has been made in the payment of your Direct Debit by us or your bank/building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when requested to do so by us.

6.3 You can cancel a Direct Debit any time by simply contacting your bank or building society. Written confirmation may be required. We would be grateful if you also notify us using the contact methods set out below.

7. Condition of refunds

7.1 If you change your mind about subscribing as a Member after purchasing, you may request a refund by notifying the Membership team in writing within 14 days of purchase. Please note that any refund will be subject to deduction of any benefits used within this period (e.g. exhibition entry tickets).

8. Data protection and use of personal data

8.1 When you apply for Membership, and while you remain a Member, we will process your personal data including your name and address to fulfil our Membership services to you and for our own market research and analysis, in accordance with the Data Protection Act 1998, our Data Protection code of practice, and as otherwise permitted or required by law.

8.2 You can unsubscribe from receiving Membership communications by post, telephone or email. Please use the ‘Unsubscribe’ link at the footer of all emails or contact the Membership team. Once we have received your request, we will take appropriate steps to cease using your information in this way.

8.3 We will hold your information securely but may disclose information about you to any of our employees, officers or agents insofar as that is reasonably necessary for the purposes set out in these terms and conditions. Otherwise, we will not pass your personal data to third parties without your prior consent.

8.4 You may ask us to provide you with any personal information we hold about you: you should put your request in writing, using the contact details below. Please let us know if any personal information that we hold about you needs to be corrected or updated.

8.5 You should be aware that what we say in these paragraphs 8.1 -8.4 applies only to the data we hold about you in relation to your Membership and our supply of Membership services to you. These terms and conditions have no application to any personal data you permit to be processed by the Trustees of the British Museum or any of the British Museum’s group companies or other third parties as the consequence of any consent you give in return for a supply of services that do not form part of your Membership or any supply of Membership services by us (“Public Services”). Examples of Public Services include any of the following services, which you may consent to accept, receive or use:

  • British Museum public digital marketing campaigns
  • Data extracted about public browsers of the British Museum website and shop sites (usually anonymous and analysed by geographical location and behaviour)
  • The publicly available British Museum on-site Wi-Fi service
  • The publicly available British museum audio guide service
  • The purchase of publicly available goods and services online from the British Museum online shop
  • Interaction with British Museum’s public social media accounts
  • British museum public visitor feedback surveys
  • 8.6 Public Services are subject to the Visitor Data Policy of the Trustees of the British Museum.

    9. Events

    9.1 As a British Museum Member you will have access to a programme of events organised by us on your behalf. Attending some events may require a payment by you in addition to the annual Membership fee.

    9.2 Ticketed events have a limited capacity (which will vary according to format) and therefore admission numbers may be limited and cannot be guaranteed.

    9.3 Access to exhibitions during Member events will be available on a first-come, first-served basis.

    9.4 We reserve the right to cancel or rearrange an organised event. As a Member, a current events programme will be made available to you via the Members’ website.

    9.5 Members' tickets for paid events are non-refundable.

    9.6 We do not accept liability for any irrecoverable costs incurred (e.g. travel) by Members if we have to close or cancel an event due to unforeseen circumstances.

    10. Members’ Room

    10.1 Access to the Members’ Room is free for Members during advertised opening hours. All Members and their guests must leave the Members’ Room before closing time or when prompted by a member of staff.

    10.2 You must show a valid Membership card to gain entry. You can bring as many guests as your Membership card allows. You may bring up to four family children under the age of 16 into the Members' Room without charge. Capacity in the Members’ Room is limited and you may be refused immediate entrance if there is no available space.

    10.3 Please keep your use of mobile phones to a minimum while in the Members’ Room.

    10.4 Catering Services (food and beverage and ancillary services) are provided in the Members’ Room by our contractor, Benugo (the Service Provider). If there are complaints or comments about the Service Provider’s service to Members they should be directed to gbullon@benugomail.co.uk for the Service Provider (or the address below) and our Membership team (contact details above).

    10.5 Members must not bring their own food and snacks to the Members’ Room except where you are visiting with babies and young children.

    10.6 In the event of an emergency evacuation, all visitors in the Members’ Room should leave immediately as instructed by Museum staff. Do not use the lifts. You should leave your personal belongings if you do not have time to retrieve them. If you need special help you should seek assistance from Museum staff.

    Written comments and complaints to Benugo:

    Georges Bullon
    General Manager (benugo Ltd)
    British Museum
    Great Russell Street
    London WC1B 3DG


    11. These terms and conditions and our supply of Membership services shall be governed by English law and the exclusive jurisdiction of the English courts.


    Young Friends terms and conditions

    On purchasing Young Friends Membership as a as a gift, or as a parent or lawful guardian permitting the enjoyment of the benefits of Young Friends Membership by a “Young Friend”, you are by your action automatically and expressly agreeing to these terms and conditions and you are providing us with your consent to process your personal information (and that of the Young Friend for whom you have lawful responsibility) in accordance with the Data Protection Act and these terms and conditions. If you do not agree to these terms and conditions you must not make use of our Young Friends Membership services. The British Museum Friends of Great Russell Street, London, WC1B 3DG, is a registered charity (no.: 1086080) and a limited company (no.: 04133346) governed by the Trustees of the British Museum. Unless stated otherwise references to the “British Museum”, “we” or “us” are references to the British Museum Friends and the Trustees of the British Museum jointly and severally. References to “British Museum Member”, “Membership” or “Young Friends” refer to annual subscription based membership of the British Museum Friends.

    Queries, comments and complaints

    Our Membership team will aim to respond to any query received within three working days. This may be an acknowledgement of receipt whilst further investigations are carried out. If you have any queries or complaints please contact our Membership team:

    Telephone: +44(0)20 7323 8195

    Email: friends@britishmuseum.org

    Post: The British Museum Friends, Great Russell Street, London, WC1B 3DG

    Office hours are Monday to Friday 09:30-17:00 (excluding public holidays)

    1. Young Friends benefits

    1.1 As a Young Friend your gift recipient will receive a range of benefits. Membership packages generally include:

    • Introductory welcome pack including a Young Friends’ bag
    • A membership card
    • The ability to book sleepovers (subject to availability and event fee – see 2.1)
    • Regular e-newsletters and communications including Remus Magazine

    1.2 We reserve the right to change these benefits at any time and without notice. Where possible, changes will be announced on the Museum website and donors of Young Friend Membership will also be notified by email.

    1.3 Any third party providers of a benefit included in your Young Friends Membership package will have absolute discretion in relation to the provision of those benefits.

    1.4 Services supplied by a third party will be subject to the supplier’s own terms and conditions. We are not responsible for, and do not accept any liability for, loss or damage suffered as a result of a fault, error or omission in the provision of such services.

    2. Sleepovers

    2.1 Young Friends are entitled to book tickets for sleepovers. Tickets to sleepovers are subject to an event fee and availability. All guests at sleepovers must be aged 8 or older. For more information on pricing and ticket allocations please see our Sleepover FAQs 

    3. Right to refuse applications

    3.1 We reserve the right to refuse any application for Young Friends Membership.

    3.2 On receipt of your order we will debit your card or process the Direct Debit payment for the appropriate fee. However our acceptance of your Young Friends Membership remains subject to approval by us. If for any reason we cannot accept your application we will confirm that your account has been re-credited (if applicable).

    3.3 If we are unable to obtain payment authorisation from the issuer of your card or from your bank in the case of Direct Debit payments and a Young Friend pack has already been issued to you, we will request the return of your the Young Friend pack and your gift recipient forfeits any benefits.

    4. Price information

    4.1 We reserve the right to amend the price of Young Friend subscriptions. You will be informed of any change to subscription rates with your renewal letter.

    5. Credit/Debit card payments

    5.1 The credit/debit card information you provide us for a Young Friends Membership transaction is used solely for the purpose of processing that Young Friends Membership transaction.

    5.2 We cannot accept credit/debit card payments by email and we will decline to accept payment by this means.

    6. Direct Debit payments

    6.1 If there are any changes to the amount, date or frequency of your Direct Debit, we will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If we request to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

    6.2 If an error has been made in the payment of your Direct Debit by us or your bank/building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when requested to do so by us.

    6.3 You can cancel a Direct Debit any time by simply contacting your bank or building society. Written confirmation may be required. We would be grateful if you also notify us using the contact methods set out below.

    7. Condition of refunds

    7.1 If you change your mind about subscribing as a Young Friend after purchasing Young Friends Membership, you may request a refund by notifying the Membership team in writing within 14 days of purchase. Please note that any refund will be subject to deduction of any benefits used within this period.

    8. Data protection and use of personal data

    8.1 When you apply for Young Friends Membership, and while your gift recipient remains a Young Friend, we will process your personal data and that of your gift recipient including your name and address to fulfil our Young Friend Membership services to you and your gift recipient and for our own market research and analysis, in accordance with the Data Protection Act 1998, our Data Protection code of practice, and as otherwise permitted or required by law.

    8.2 You can unsubscribe from receiving Young Friends Membership communications by post, telephone or email. Please use the ‘Unsubscribe’ link at the footer of all emails or contact the Membership team. Once we have received your request, we will take appropriate steps to cease using your information in this way.

    8.3 We will hold your information securely but may disclose information about you to any of our employees, officers or agents insofar as that is reasonably necessary for the purposes set out in these terms and conditions. Otherwise, we will not pass your personal data to third parties without your prior consent.

    8.4 You may ask us to provide you with any personal information we hold about you: you should put your request in writing, using the contact details below. Please let us know if any personal information that we hold about you needs to be corrected or updated.

    9. These terms and conditions and our supply of Young Friends Membership services shall be governed by English law and the exclusive jurisdiction of the English courts.