Membership terms and conditions
Membership of the British Museum
On applying to become a Member of the British Museum Friends you are automatically agreeing to these terms and conditions and you are providing us with the appropriate consent to handle your personal information in accordance with the Data Protection Act. The British Museum Friends of Great Russell Street, London, WC1B 3DG, is a registered charity (no.: 1086080) and a limited company (no.: 04133346) governed by the Trustees of the British Museum. Unless stated otherwise references to the "British Museum", "we" or "us" are references to the British Museum Friends and the Trustees of the British Museum jointly and severally. References to “British Museum Member” or “Membership” refer to annual subscription based membership of the British Museum Friends.
Our acceptance of your application will bring into force a legally binding contract between us and you, and these terms and conditions will form the basis of that contract through which the British Museum will deliver a service to you as a Member.
Queries, comments and complaints
Our Membership team will aim to respond to any query received within three working days. This may be an acknowledgement of receipt whilst further investigations are carried out. If you have any queries or complaints please contact our Membership team:
Telephone: +44(0)20 7323 8195
Post: The British Museum Friends, Great Russell Street, London, WC1B 3DG
Office hours are Monday to Friday 09:30-17:00 (excluding public holidays)
1. Membership benefits
1.1 As a British Museum Member you will receive a range of benefits. Membership packages generally include:
- Introductory welcome pack
- Free entry to all exhibitions at the Museum
· The opportunity to attend Members’ events held at the Museum (some of which may involve additional charges)
- Regular e-newsletters and communications including The British Museum Magazine
- Access to the Members’ Room
- Offers from third parties
1.2 A full list of the benefits available to British Museum Friends can be found here. We reserve the right to change these benefits at any time and without notice. Where possible, changes will be announced on the Museum website and Members will also be notified by email.
1.3 Any third party providers of a benefit included in your Membership package will have absolute discretion in relation to the provision of those benefits.
1.4 Services supplied by a third party will be subject to the supplier’s own terms and conditions. We are not responsible for, and do not accept any liability for, loss or damage suffered as a result of a fault, error or omission in the provision of such services.
2. Visiting as a Member
2.1 To ensure you can make use of your Member benefits you are asked to bring your Membership card (or Welcome Email if your Membership card is yet to be received) with you whenever you visit the Museum.
2.2 Membership cards are issued for the named card holder only. You may not transfer your Membership to another person or allow another person to use your card.
2.3 'Joint Member & Guests' Membership allows both card holders to bring one guest each. Please note that both card holders must be present if you wish to visit an exhibition with two guests.
2.4 Museum Membership is valid until the date of expiry shown on the card. Lost Membership cards will be replaced free of charge on the first occasion. Any subsequent replacement cards provided may incur a small administrative fee.
2.5 We aim to ensure Members can visit exhibitions without a delay. However on days of particularly high exhibition visitor numbers you may be given a timed ticket for entry at a later time on the same day.
2.6 We reserve the right not to fulfil, or to cancel, your Membership, and to require you to leave the British Museum premises, if you are found to be in breach of these conditions or of the British Museum’s Visitor Regulations, which are general conditions managing the rights of everyone entering the premises of the British Museum. A copy of the British Museum Visitor Regulations may be inspected here.
3. Right to refuse applications
3.1 We reserve the right to refuse any application for Membership.
3.2 On receipt of your order we will debit your card or process the Direct Debit payment for the appropriate fee. However our acceptance of your Membership remains subject to approval by us. If for any reason we cannot accept your application we will confirm that your account has been re-credited (if applicable).
3.3 If we are unable to obtain payment authorisation from the issuer of your card or from your bank in the case of Direct Debit payments and a Membership has already been issued to you, we will request the return of your Membership card and you forfeit any benefits.
4. Price information
4.1 We reserve the right to amend the price of Membership subscriptions. You will be informed of any change to subscription rates with your renewal letter.
5. Credit/Debit card payments
5.1 The credit/debit card information you provide us for a Membership transaction is used solely for the purpose of processing that Membership transaction.
5.2 We cannot accept credit/debit card payments by email and we will decline to accept payment by this means.
6. Direct Debit payments
6.1 If there are any changes to the amount, date or frequency of your Direct Debit, we will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If we request to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
6.2 If an error has been made in the payment of your Direct Debit by us or your bank/building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when requested to do so by us.
6.3 You can cancel a Direct Debit any time by simply contacting your bank or building society. Written confirmation may be required. We would be grateful if you also notify us using the contact methods set out below.
7. Condition of refunds
7.1 If you change your mind about subscribing as a Member after purchasing, you may request a refund by notifying the Membership team in writing within 14 days of purchase. Please note that any refund will be subject to deduction of any benefits used within this period (e.g. exhibition entry tickets).
8. Data protection and use of personal data
8.1 When you apply for Membership, and while you remain a Member, we will process your personal data including your name and address in accordance with the Data Protection Act 1998, our Data Protection code of practice, and as otherwise permitted or required by law.
8.2 You can unsubscribe from receiving Membership communications by post, telephone or email. Please use the ‘Unsubscribe’ link at the footer of all emails or contact the Membership team. Once we have received your request, we will take appropriate steps to cease using your information in this way.
8.3 We may disclose information about you to any of our employees, officers or agents insofar as that is reasonably necessary for the purposes set out in these terms and conditions. Otherwise, we will not pass your personal data to third parties without your prior consent.
8.4 You may ask us to provide you with any personal information we hold about you: you should put your request in writing, using the contact details below. Please let us know if any personal information that we hold about you needs to be corrected or updated.
9.1 As a British Museum Member you will have access to a programme of events organised by us on your behalf. Attending some events may require a payment by you in addition to the annual Membership fee.
9.2 Ticketed events have a limited capacity (which will vary according to format) and therefore admission numbers may be limited and cannot be guaranteed.
9.3 Access to exhibitions during Member events will be available on a first-come, first-served basis.
9.4 We reserve the right to cancel or rearrange an organised event. As a Member, a current events programme will be made available to you via the Members’ website.
9.5 Members' tickets for paid events are non-refundable.
9.6 We do not accept liability for any irrecoverable costs incurred (e.g. travel) by Members if we have to close or cancel an event due to unforeseen circumstances.
10. Members’ Room
10.1 Access to the Members’ Room is free for Members during advertised opening hours. All Members and their guests must leave the Members’ Room before closing time or when prompted by a member of staff.
10.2 You must show a valid Membership card to gain entry. You can bring as many guests as your Membership card allows. You may bring up to four family children under the age of 16 into the Members' Room without charge. Capacity in the Members’ Room is limited and you may be refused immediate entrance if there is no available space.
10.3 Please keep your use of mobile phones to a minimum while in the Members’ Room.
10.4 Catering Services (food and beverage and ancillary services) are provided in the Members’ Room by our contractor, Benugo (the Service Provider). If there are complaints or comments about the Service Provider’s service to Members they should be directed to firstname.lastname@example.org for the Service Provider (or the address below) and our Membership team (contact details above).
10.5 Members must not bring their own food and snacks to the Members’ Room except where you are visiting with babies and young children.
10.6 In the event of an emergency evacuation, all visitors in the Members’ Room should leave immediately as instructed by Museum staff. Do not use the lifts. You should leave your personal belongings if you do not have time to retrieve them. If you need special help you should seek assistance from Museum staff.
Written comments and complaints to Benugo:
General Manager (benugo Ltd)
Great Russell Street
London WC1B 3DG