The British Museum social media code of conduct

As a museum of the world, for the world, the British Museum wants to engage with a global public. Our social media presence is focused on helping people find out more about, discuss and engage with the Museum’s collection, public programme and research. It is intended to encourage cross-cultural understanding, storytelling and inclusive, lively debate. The views expressed by our fans and followers are their own and may not represent the views of the British Museum, its Trustees, employees, or affiliates.

We love hearing from you and, to ensure that everyone has a positive experience, here are a few house rules for being part of our online community:

Protect privacy

Avoid posting any personal information. Any posts that include an email address, phone number, address or other personal information will be removed.

Stay on topic

We welcome debate and discussion, but please keep comments relevant to the original post, and don’t repeat the same message across multiple unrelated posts. Off topic posts or comments are likely to be removed.

Be respectful

Please avoid posting any hateful, defamatory, obscene, discriminatory or harassing comments, images or videos, or anything that could be deemed offensive to others. Such comments and posts will be removed, and will most likely result in you being banned or blocked.

Don't advertise or self-promote

Avoid making posts or comments that serve as advertisements for yourself or others. We will remove any links, images, messages, etc. that advertise or promote the goods or services of individuals, businesses or causes and such postings will most likely result in you being banned or blocked.

Don’t infringe intellectual property

Avoid posting anything that is not your original creative content or that you do not have a lawful right to post. Infringed branded logos, graphics, copyrighted text, images or videos that come to our attention will be removed, and you risk being banned or blocked.

Know what to expect

We aim to monitor our main social media platforms 365 days a year. Our core office hours are between 09.30 and 17.30 GMT Monday to Friday, excluding UK national holidays. We aim to respond to all enquiries as quickly as possible, but please note that some enquiries can take longer to resolve. There is a lot of helpful information relating to the collection, exhibitions and general visiting information on the Museum’s website. If you can’t find what you are looking for, and haven’t heard back from us, try emailing info@britishmuseum.org. Unfortunately, we are only able to respond to enquiries made in English. If you would like to pass on feedback or make a complaint about your visit to the Museum, the best way to do this is emailing info@britishmuseum.org

Where to find us

The British Museum has an active profile on the following platforms: Facebook, Twitter, Instagram, LinkedIn, and YouTube.