School session bookings
Cancellations and no-show charges
If you are not able to attend a free session or a session you have booked, but not paid for, you must inform the Ticket Desk. Failure to do so may incur a charge to your school of £150.
If you cancel a paid-for booking more than 14 working days before the date of the session, your fee will be refunded in full. If you cancel a paid-for booking fewer than 14 working days before the date of the session, your fee will not be refunded. If a session has to be cancelled, the Museum will inform you at least 14 days before the date of the session. In the event of such a cancellation, the full fee will be refunded, but the Museum cannot take responsibility for travel or other costs.
For booking queries, please contact the Ticket Desk on +44 (0)20 7323 8181 or email@example.com
For advice about content and structure of your visit or questions about educational provision, please contact Learning and Audiences on +44 (0)20 7323 8510/8850 or firstname.lastname@example.org