Frequently asked questions about Membership
How do I become a Member?
- Join online by credit or debit card, or by setting up an annual Direct Debit
- Visit the Ticket or Information Desk in the Great Court or any of the British Museum shops
- Telephone the Membership Office on 020 7323 8195. Our opening hours are Monday to Friday, 09.30 to 17.30. Please be aware that while we endeavour to answer all calls, at the start and end of major exhibitions lines can become extremely busy.
How do I renew my Membership?
If you pay by Direct Debit your Membership will be renewed automatically and you will be sent your new Membership card at least 14 days before the debit is due on your account. Your Membership will be renewed automatically at the full rate of Membership. You can cancel your Direct Debit at any time.
You will receive a letter to remind you when it is time to renew. You can renew online or by phone or post. If you currently pay by cheque, credit or debit card or cash, you can renew by Direct Debit at the discounted rate for your first year of Direct Debit Membership. Your Membership will be renewed automatically for subsequent years at the full rate of Membership. You can cancel your Direct Debit at any time.
What should I do if I lose my Membership card?
Members need to bring their cards to ensure free entry to exhibitions. To order a replacement card please telephone the Membership Office on 020 7323 8195 or email us at firstname.lastname@example.org.
Our opening hours are Monday to Friday, 09.30 to 17.30. Please be aware that while we endeavour to answer all calls, at the start and end of major exhibitions lines can become extremely busy.
Christmas Gift Memberships
What is the last date I can order a Christmas Gift Membership for delivery by Christmas?
You can place orders for Christmas Gift Memberships up to and including 16 December 2013 for mainland UK addresses.
When should I expect to receive the Christmas Gift Membership?
Orders will be mailed in time for delivery before Christmas, 25 December 2013.
Where will the Christmas Gift Membership be posted?
All Christmas Gift Memberships will be sent to the purchaser as standard, using the address supplied. If you would like the gift to be posted to the recipient, please contact the Membership team on 020 7323 8195 or email email@example.com to confirm the delivery details.
What if I would like to purchase a Gift Membership that is not intended as a Christmas gift?
We are happy to arrange this for you. Please contact the Membership team on 020 7323 8195 or email firstname.lastname@example.org to confirm the details.
When is the Christmas Gift Membership valid from?
The Membership will be valid from Christmas Day until 31 January 2015.
Do I need to pay for special exhibitions?
No, Members receive free admission and priority access to all special exhibitions. There is no need to book a ticket in advance or queue.
As a Member you can access the exhibition even when it is listed as sold out online and onsite.
Do I need to book tickets for special exhibitions?
No, go to the exhibition entrance and use your Membership card at the fast-track machine to gain admission. On rare occasions visitors and Members may be asked to wait outside temporarily if the exhibition space has reached maximum capacity.
I have just joined as a Member and want to visit the special exhibition today. Is the Membership valid straight away?
Yes, Membership is valid from the moment of purchase. If you have joined onsite, you will be given a temporary Membership card which can be used for immediate entry into the special exhibitions. If you have joined online by setting up a Direct Debit, you will receive a confirmation email of the Direct Debit Instruction, which you can print off and use as proof of Membership. Direct Debit payments are not taken on the day you join, but are scheduled ahead of time to allow us to set up the instruction with your bank. If you have joined online by credit or debit card, you will be able to collect a temporary card from the Membership and Tickets desk upon your arrival at the British Museum.
Can I bring a guest to the special exhibition? Can I bring a child?
You can bring a guest of any age if you have purchased a guest facility on your Membership. in addition, you are also able to bring children under 16 free of charge to the exhibition. However, even if you, as the accompanying adult, are a Member, free timed tickets must be booked in advance (or collected on the day as a free walk-up ticket) for any children you wish to take to the exhibition with you. You can do this online at http://www.britishmuseum.org/whats_on/exhibitions.aspx
Please be aware that advance tickets may be sold out. There are up to 500 walk-up tickets available each day; for busy exhibitions you are advised to come early to ensure you are able to pick one up.
Please check for further information on ticket availability at http://www.britishmuseum.org/whats_on/exhibitions/pompeii_and_herculaneum/tickets/frequently_asked_questions.aspx
Please note that Young Friends membership does not give priority access to exhibitions for members.
Are there any special events for Members?
There are five Members’ evenings and a series of Members’ parties each year where you can explore the Museum after hours and take advantage of free lectures, performances and gallery talks.
There is also a lecture programme designed exclusively for Members. Hear experts talk about fascinating topics and gain a deeper understanding of the work of the British Museum. Additional event fee applies. Subject to availability.
Information about these events will be sent to you in advance, as you will receive your annual events programme in February or on joining with further information in advance of the event by letter and email.
How do I book for lectures and events?
You can book for Members’ lectures by calling the Membership office. Unfortunately we cannot book Museum events; these must be booked by calling the information and ticketing desk, or online at http://www.britishmuseum.org/whats_on/events_calendar.aspx. Please note that a booking fee applies.
Do Members get special rates to events?
Members receive the concession price to all paid lectures, films and performances at the Museum unless specifically stated.
How do I find out about special offers?
Sign up for the monthly Members’ enewsletter and receive regular offers exclusively for Members. Contact email@example.com and request to receive these emails. Also check the online information for current Members.
At the Museum
Where is the Members’ Cloakroom?
Members have a cloakroom for their use next to the Montague Place entrance. It is free to deposit any item. Please be aware that any items deposited at the main Museum cloakroom will be subject to the full fee.
Where is the Members’ Room?
The Members' Room can be accessed through the Egyptian Sculpture Gallery and up the West Stairs to Level 1. The room is wheelchair accessible from the lift at the bottom of the West Stairs.
What are the Members’ Room opening hours?
The Members’ Room is open from 10am to 5.20pm, with last food orders taken at 5pm.
Is food and drink available in the Members’ Room?
Yes, there is a selection of hot and cold light lunches, tea, coffee, and cakes, as well as wine, beer and soft drinks.
Is there Wifi in the Members’ Room?
Yes. The Membership Services Assistant will be able to give you the details.
Can I bring guests to the Members’ Room? What about children?
You can bring a guest if you have purchased a guest facility for your membership. You can bring up to four children under the age of 16 into the room.
Using your membership
Can I lend my Membership card to my partner or a friend?
Only the named Member may use their Membership card. However, you can share your enjoyment with a friend or family member living at the same address by upgrading to Joint Membership for just £22. To add an additional card to your Membership telephone the Membership Office on 020 7323 8195 or email firstname.lastname@example.org
Can I bring a guest?
You can bring as many people as your membership allows. If you have opted to purchase a guest card, you can bring a guest (your card will state ‘admits 2’. If you have joint membership, both you and the additional cardholder can opt to bring a guest.
As a Member, how do I find out about forthcoming Museum exhibitions and events?
Every two months you will receive a What’s on guide to keep you up-to-date with Museum events and exhibitions as well as three editions a year of the British Museum Magazine, full of interesting articles on the permanent collection and forthcoming exhibitions.